Frequently Asked Questions
Warranty
Our warranty covers any issues related to manufacturing errors or defects within 6 months of order delivery. We will repair any issues not related to normal wear and tear.
What is your return policy?
We want you to be completely satisfied with your purchase from Au.RUM DAWN. If you have any concerns or issues with your jewelry, you have 10 days from the date your package was delivered to return any item for a full refund. As we take great effort to ensure our products are the highest quality, Au.RUM DAWN is not responsible for lost or broken jewelry. If you would like to send jewelry back to be repaired please send an email to hello@aurumdawnjewelry.com or fill out the form on our contact page. Customers will be responsible for the cost of shipping except in the case of a defect or manufacturing issue. Custom jewelry orders cannot be returned or exchanged.
Eligibility for Returns and Exchanges:
1. Items must be unused and in the same condition as received.
2. Original packaging must be intact.
3. Items that were ordered as part of a set must be returned as a set.
Return Process:
Fill out the form on our contact page. Our team will contact you to initiate the return process. Please provide your order number, reason for return, and any relevant details. Once approved, securely package the item for return. The Au.RUM DAWN team will provide a shipping address for your return. Once we receive the returned item and verify its condition, we will process your refund or exchange.
Refund Method:
Refunds will be processed using the original payment method. Please allow 5-7 business days for your refund to be processed.
What is your exchange policy?
If you would like to exchange your order please reach out to the Au.RUM DAWN team at hello@aurumdawnjewelry.com or by filling out the form on our contact page. Please note that each Au.RUM DAWN piece is made to order so there may be a delay in receiving exchanges. Production typically takes between 2-3 weeks, and shipping typically takes an additional 5-10 business days. We are happy to assist you with sizing or styling questions. All returns must be within 10 days of order delivery date.
Custom jewelry
We accept custom jewelry orders. If you have a design in mind please contact our team at hello@aurumdawnjewelry.com or via the form on our contact page and include any sketches or designs you have. Please note that production for custom jewelry will take longer than standard pieces.
Sales Tax
Sales tax will be collected on all orders within the state of Virginia.
