Frequently Asked Questions

What is your return policy?

We want you to be completely satisfied with your purchase from Au.RUM DAWN. If you have any concerns or issues with your jewelry, you have 7 days from the date your package was delivered to return any item for a partial refund. However, we require a restocking fee of 25% as each item is made-to-order. As we take great effort to ensure our products are the highest quality, Au.RUM DAWN is not responsible for lost or broken jewelry. We do not accept exchanges as each piece is made-to-order.

Customers will be responsible for the cost of shipping except in the case of a defect or manufacturing issue. Custom jewelry orders, the Initial Signet Collection, and pre-orders are final sale and cannot be returned or exchanged.

Vintage/Pre-owned/Antique/Estate jewelry are final sale and cannot be returned or exchanged.

 

Eligibility for Returns:

1. Items must be unused and in the same condition as received.

2. Original packaging must be intact.

3. Items that were ordered as part of a set must be returned as a set.

4. You will be responsible for a 25% restocking fee and shipping fee with insurance.

 

Return Process:

Fill out the form on our contact page. Our team will contact you to initiate the return process. Please provide your order number, reason for return, and any relevant details. Once approved, securely package the item for return. The Au.RUM DAWN team will provide a shipping address for your return. Once we receive the returned item and verify its condition, we will process your partial refund.

 

Refund Method:

Refunds will be processed using the original payment method. Please allow 5-7 business days for your refund to be processed.

 

What is your exchange policy?

We do not accept exchanges as each piece is made-to-order.

 

Custom jewelry

We accept custom jewelry orders. If you have a design in mind please contact our team at hello@aurumdawnjewelry.com or via the form on our contact page and include any sketches or designs you have. Please note that production for custom jewelry will take longer than standard pieces.

 

Sales Tax

Sales tax will be collected on all orders within the state of Virginia.